Find out more about our Premium Support
Please do not use this form for support requests.
The benefit of a software solution for your cinema depends not only on the performance of the software, but also on fast, straightforward and competent support. Your signature on the offer and the successful installation of the software is not enough for us. We want to be there for you even after the installation and provide you with advice and practical support in your everyday work.
All EIKONA customers can reach our support by email. The fastest way to reach us is a phone call exclusively available for customers of EIKONA Premium Support.
Are you an EIKONA Premium Support customer?
Then you can reach us by email or 7 days a week from 10 a.m. to 10 p.m.
(for UTC / GMT +1) by phone.
Please have your Support PIN at hand. After 6 p.m. and on weekends, the emergency service is there for you.
In our Support Center our customers can open support cases after registration, track the progress and download provided files.
Cine5, Asbach | Germany
5 Screens
"A big advantage of EIKONA Cinema is the excellent and reactive customer service, which is always on hand in case of technical problems".
Support via Email and Phone
Support Hotline
Monday to Friday, 10 a.m. to 6 p.m.
(fur UTC / GM +1)
Emergency Hotline
Emergency Hotline
Monday to Friday, 6 p.m. to 10 p.m.
Saturday and Sunday, 10 a.m. to 10 p.m.
(for UTC / GM +1)
Samstag – Sonntag, 10.00 – 22.00 Uhr
Services for the local EIKONA server
– Cloud backup of the server database
– Pro-active Hardware Monitoring
– Update Service for Operating System
We would be happy to explain our services to you in a personal conversation.
Do you have any questions? Do you need further information? We look forward to hearing from you.
Please do not use this form for support requests.
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